Privacy Policy

1. Introduction

At Navafly Travels, we hold the privacy and trust of our clients, pilgrims, and website visitors with paramount respect. This Privacy Policy details how we collect, handle, utilize, and protect personal and identification information collected for Hajj, Umrah, flight bookings, hotel reservations, and visa assistance.

2. Information We Collect

To process travel bookings and assist with visa file preparation, we may request:

• Full names, dates of birth, and nationality as stated on official passports.
• Scanned copies of original Pakistani passports and CNIC/NICOP.
• Contact telephone numbers, email addresses, and residential addresses.
• Emergency contact information and family relationship documentation (where required by pilgrimage authorities).
• Financial documentation (e.g. bank statements) when specifically required by relevant embassies for visa filing.

3. How Your Information Is Used

Collected information is strictly utilized for:

• Issuing confirmed flight reservations and hotel vouchers.
• Filing electronic visa applications through official government portals (e.g., Nusuk, ASAN, GDRFA).
• Direct customer communication regarding itinerary updates, flight timings, and ground transfers.

4. Data Security

We implement industry-standard physical, electronic, and managerial safeguards to protect client documents against unauthorized access, theft, or disclosure. We do not sell, rent, or trade client personal information to third-party marketing companies.

5. Contact Information

For any questions regarding your data or to request deletion of your contact records after travel completion, please reach out to our privacy officer at info@navaflytravels.com.